TAPNCONNECT SUPPORT
Frequently Asked Questions
Find answers about TapNConnect, our digital business tools, customer engagement solutions and how they can help your business connect, engage and grow.
General
Learn more about TapNConnect and how the platform works.
TapNConnect is a digital business platform that provides
practical tools to help businesses connect with customers,
simplify everyday processes, improve customer engagement
and encourage repeat business.
TapNConnect is designed for a wide range of businesses,
including restaurants and cafés, salons and spas, clinics,
fitness businesses, retail shops, professionals and
other customer-facing businesses.
Many TapNConnect customer-facing services work directly
through a mobile browser, so customers generally do not
need to install a separate app to use them.
Appointment Booking
Make it easier for customers to book your services.
Appointment Booking lets your customers book services
online by selecting a service, available time and other
booking details without needing to call your business.
Yes. Customers can access your online booking page and
make bookings according to the availability and services
you configure.
TapNConnect Appointment Booking supports SMS confirmation
and reminder notifications for appointments.
Yes. You can manage the services and staff associated
with your appointment booking system.
QR Digital Menu & Ordering
Turn your physical menu into a convenient digital experience.
It is a digital menu that customers can open by scanning
a QR code. Businesses can update their menu without
printing new physical menus.
Yes. TapNConnect supports WhatsApp ordering so customers
can select items and send their order to the business
through WhatsApp.
Yes. You can update your digital menu whenever required,
so changes can be reflected online without reprinting
physical menus.
Digital Loyalty
Turn customer visits into repeat business.
TapNConnect Digital Loyalty lets businesses provide
customers with a digital loyalty card where they can
collect stamps and earn rewards.
No. Customers can access their digital loyalty card
through their phone without needing a separate app.
Yes. TapNConnect Digital Loyalty supports saving the
digital loyalty card to Google Wallet.
Reviews & Reputation
Tools to help you manage customer feedback and reviews.
Smart Review helps businesses collect customer feedback
through a rating-based workflow. Businesses can receive
private feedback and guide satisfied customers toward
their public review destination.
AI Review helps customers create an AI-assisted review
suggestion that they can review, edit and post themselves.
The customer remains in control of the final review.
AI Review Reply helps businesses generate natural
responses to customer reviews. It can help save time
when responding across supported review platforms.
TapQueue
Make waiting more convenient for your customers.
TapQueue is a digital queue system that lets customers
join a queue and track their position from their own
mobile phone instead of standing in a physical line.
No. Customers can use TapQueue directly from their
mobile browser.
Digital Profiles & NFC
Share your business information instantly.
A Digital Business Profile gives your business a
professional online page where customers can view
important business information, contact details,
links and other relevant information.
NFC Business Cards allow you to share your digital
business profile with a simple tap on a compatible
smartphone. A QR code can also be used where supported.
QR Stands provide a convenient physical way for
customers to access your digital services, such as
menus, loyalty programs and other QR-enabled experiences.
Account & Business Details
Manage your TapNConnect account and information.
Yes. Depending on the service, you can update your
business information, profile details, links and
other settings from your TapNConnect account.
Yes. You can start with the solution that fits your
current business requirement and add other TapNConnect
solutions as your business grows.
Create your TapNConnect account and choose the digital
solution that best fits your business. You can then
configure the service and start using it for your
customers.
Still have questions?
Start exploring TapNConnect and find the digital tools that fit your business.
Get Started with TapNConnect 🚀